Nondiscrimination notice Sharp Health Plan complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Sharp Health Plan does not exclude people or treat them differently because of race, color, national origin, age, disability or sex. Sharp Health Plan: • Provides free aids and services to people with disabilities to communicate effectively with us, such as: • Qualified sign language interpreters • Written information in other formats (such as large print, audio, accessible electronic formats or other formats) • Provides free language services to people whose primary language is not English, such as: • Qualified interpreters • Information written in other languages If you need these services, contact Customer Care at 1-855-562-8853. If you believe that Sharp Health Plan has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability or sex, you can file a grievance with our Civil Rights Coordinator at: • Address: Sharp Health Plan Appeal/Grievance Department 8520 Tech Way, Suite 201 San Diego, CA 92123-1450 • Telephone: 1-855-562-8853 (TTY/TDD: 711); Fax: (858) 636-2256 You can file a grievance in person, by mail or by fax, or you can complete the online Grievance/Appeal form on the Plan’s website: sharpmedicareadvantage.com. Please call our Customer Care team at 1-855-562-8853 if you need help filing a grievance. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at ocrportal.hhs.gov, or file by mail or phone at U.S. Department of Health and Human Services, 200 Independence Avenue SW, Room 509F, HHH Building, Washington, DC 20201, 1-800-368-1019, 1-800-537-7697 (TDD). Complaint forms are available at hhs.gov/ocr/complaints. 28 sharpmedicareadvantage.com | 1-855-562-8853 (TTY/TDD: 711)
